I Now Regret My Recent Cricut Maker Purchase

The information below is from the Cricut Wikipedia site, and since I copied this, the text has been modified several times. There is a petition where you can voice your objection here, and a second petition here.

“On March 12, 2021, Cricut released a statement on their blog post that states the company, moving forward, will limit users to uploading only 20 images a month to Design Space for free; any past that would require a subscription (starting at $9.99/mo, at the time of writing). Due to Cricut machines only being able to accept images from the cloud service, and not directly from a user’s personal computer, this change would force Cricut purchasers into a subscription service in order to continue using their machines past an extremely basic level. This has caused an uproar within the crafting community, with many users claiming deceptive advertising practices and unfair business practices, and discussing potential litigation/other actions against the company.

A listing on Amazon for the Cricut Maker shows the company specifically advertised “You can always upload and use your own images and fonts for free…”, and the company has a prior post on their Facebook page stating “Creative freedom should be free. Cricut Design Space is free to use for all file types. There is no subscription required to cut your own images. Upload and cut your .svg, .dxf, .bmp, .jpg, .png, and .gif files absolutely free.

I only just recently bought the Cricut Maker for the rotary blade, but I’ve had it a few weeks too long to be able to return it. I waffled over the decision to purchase it because of their software limitations which were already draconian enough, but decided I could live with them as I can still use other software to do my designs in, and simply use Cricut’s Design Space to cut with. Well so much for that! 20 Design uploads per month unless I want to pay has quite ticked me off. I bought the machine, I create my own designs, why should I have to pay them in order to simply cut my designs?

That would be like HP charging me for every page I print on the printer I bought from them, on top of the paper and ink supplies.

Here is a copy of the email I sent to support@cricut.com:

To whom it may concern:

Your community of Cricut users are deeply upset at the announcement of your shockingly anti-consumer policy of limiting DesignSpace uploads for users who do not subscribe to Cricut Access. Your customers purchased [not inexpensive] Cricut machines with the explicit understanding that while they could subscribe to Access, they did not have to. This policy update fundamentally changes the functionality that one can get from their Cricut machine unless they decide to take on a monthly subscription after your users have already purchased their Cricut machines under the previous policy. This is akin to a slap in the face to the customers that have bought into the Cricut ecosystem, Access subscribers or otherwise. Frankly, it also irrevocably damages the trust Cricut users used to have in the Cricut brand and platform. Limiting cloud uploads would be one thing, but by limiting local uploads as well, you are artificially handicapping your product after the fact simply because you’ve decided that you would like to exploit your past customers for yet more revenue.

But you don’t even need to worry about damaging trust and/or hurting your customers’ feelings—conducting business this way will make each and every up-to-now loyal Cricut user think twice before spending money on additional or new Cricut machines now that they know the terms of using said machines can be fundamentally changed at any time.

We urge you to reconsider.

Sincerely,

CJ Tinkle

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CJ Tinkle

This Post Has 8 Comments

  1. Lani

    Wow! I can’t see how that can be legal??

    1. tinksquared

      I don’t either. I get how anyone buying a machine now would be told that up front and then simply make a choice, but this is outrageous for existing customers. I specifically asked if Design Space was free to use along with the ability to upload my own .svg files, as 1) I would never buy it with a monthly fee and 2) I have no interest in their designs.

  2. Patty

    I had a cricut expression years ago while I was teaching high school – I primarily used it for making displays for my classroom. The company lost me due to the exorbitant cost of the cartridges and when they started going after people selling things made from their cartridges (small scale sales – like at local craft shows). I moved to Silhouette and couldn’t be happier. The free version of their software works well, and the paid version is reasonably (to me at least) priced and has great additional features. I also like that I can buy (much) cheaper cb09 blades and they work fantastic in my machine (there is some trial and error until you find the sweet spot).

    1. tinksquared

      I think Silhouette does a great job with their business model and I love both their software and my Cameo 3, but I really wanted a rotary blade and the Cricut Maker just seemed to have a better design for that purpose. So frustrated! Glad I kept my Cameo!

  3. montanaclarks

    I purchased a new Cricut last summer. I’ve used it very little, now I’m ready to sell the dang thing if that’s even possible!

    1. tinksquared

      Yes, it’s very frustrating. Maybe there will be enough protesting that they will change their minds. Unlikely, but one can always hope. It is so unethical of them to take this approach with existing customers.

  4. Donna Rowe

    On the Cricuit blog today, they heard our voices. Those who have an account registered before the end of this year will continue to have unlimited upload for the life of their machine!

Your feedback is always welcome! If you have a question, I will respond to it here.